The answers you need.
There are always questions during the growing and ordering process. Take a browse through our FAQ sections and let us answer your questions.
General Growers Supply and Product FAQs
Do you sell products to the public?
Yes. We sell products to the general public, commercial farmers and business owners.
Where and how can I buy products?
You are now able to order your products online or via email. For information on how to do so, click here.
Growers Supply currently has 5 locations across the Okanagan. You are able to buy products in-store. For a list of Growers Supply locations, click here.
What are the Growers Supply hours of operation?
All Growers Supply locations are open Monday to Friday, 8am-5pm. All locations are closed on statutory holidays.
Can I purchase feed for my animals?
Yes, you can buy animal feed. You have to, however, set up and account with Growers Supply Co and fill out the required paperwork. This information is used in the case of a product recall; we will need to contact you and inform you of the recall.
Am I eligible to buy pesticides and chemicals from Growers Supply?
Growers Supply Co account holders, who are either farmers or have a commercial pesticide licence, are the only ones who are eligible to buy pesticides and chemicals.
What paperwork needs to be provided when purchasing pesticides and chemicals?
You will be required to have a Growers Supply account and provide specific paperwork to set up the account and buy pesticides and chemicals. Paperwork showing the proof of business or farm status and your pesticide licence is required. A copy of these will be taken and kept on file.
FAQs on our Ordering Process
How has the ordering process recently changed?
You can now pre-order your products online to save you time and help you avoid waiting times at the store. For information on how to place your order, click here.
What are the advantages of these changes?
You are now able to reserve your products online before visiting your preferred Growers Supply Co. store. This process has been created to streamline the ordering process and make it easier to order. You will not need to wait on the phone or at the store for your products to be picked, even during the busiest times of the year.
How do I “place my order” and reserve my products at my preferred Growers Supply Co. store?
To reserve your products online, you need to have an account with Growers Supply Co. For more information on our accounts and how to become an account holder, click here.
Once you are an account holder, you will have a customer number, login username and password created for you. You will then be able to log in to your account through the e-SAMCO section of our website, browse available products and add them to your cart. Once you have added all of your desired products to your cart and reserved your items at your preferred Growers Supply Co. store, you will be notified when your order is ready. On arrival at the store, you will be required to sign for your products at the counter before we load your vehicle.
How do I choose my preferred Growers Supply Co. store for product pick-up?
When you log into your customer login portal on the e-SAMCO section of our new website, you will be asked to choose your preferred store. This is the store where your products will be prepared and reserved.
What if I need to change my preferred store, once I have placed my order?
Please call the store to change your order details.
Can I pay for my products online at the time of ordering?
We are not offering online payment at this time. On arrival at the store you will be required to visit the Account Holders counter and sign for your goods before we load your vehicle.
Can I still buy my products in store?
Yes, you can still visit one of our five Growers Supply Co. locations and buy your products in store. However, we have created these alternative ordering methods to save you valuable time so it is recommended that you make use of these new methods when possible.
If I pre-order online, how long does it take until my order is ready?
If you place your order before 2pm, it will be guaranteed to be processed on the same day. If you place your order after 2pm, it may be processed on the following business day.
Are there penalties if I place an order and do not arrive to collect it?
To avoid being charged a restocking fee, please ensure that you collect your products within 24 hours of receiving your order confirmation text and email.
If I pre-order online, where do I collect my products from?
You will collect your products directly from the warehouse at your chosen Growers Supply Co. location that you pick during the ordering process.
If I place my order online, can I change my order when I come into the store?
Please place your order carefully. You will be able to make changes to the order, but will have to do so at the store counter.
How do I obtain my products, if I do not have an account with Growers Supply?
Customers without an account will have to visit one of our 5 Growers Supply Co. stores to select and pay for their products.
Customer Login Portal FAQs
How will I receive my online login information?
You will be automatically set up with a username and temporary password. This will be sent to you via email, so please make sure Growers Supply Co. has your updated email address. Upon receipt of your temporary password, please log into your account and change your password.
If you do not receive a customer login number and temporary password, please email email@example.com.
How do I know that my information will be kept secure?
How do I access my monthly statements going forward?
You will receive your statement via email, to the email address we have stored on file for you. You will also have the option to view monthly statements online by signing into the website and into your customer login portal.
Will I still receive a (yellow) paper copy of my statement at the end of the month in the mail?
No, Growers Supply Co. has gone digital and will no longer be printing multi-copy invoices at the counter.
Please ensure that Growers Supply Co. has your updated email address and keep checking the website often for any updates. Growers Supply Co. will not use your email address for constant marketing mail-outs, yet will use this email address to send you important store updates and any information regarding your online account. Your “order is ready” email will also be sent to the email address we have on file, so again please make sure your email on file is up to date. To update your email, please send an email to firstname.lastname@example.org.
Will I still receive a (white) paper copy of my invoice, when I collect my pre-reserved products in store or when I buy products directly from the store?
Yes, when you collect your pre-reserved products, or when you buy your products directly from the store, you will still receive a physical paper copy of the invoice after signing.
What if I do not have access to a computer and cannot receive my statements through the online customer login portal?
Growers Supply Co. can still, in special circumstances, send you a paper copy of your monthly invoice. Please assist us in reducing paper waste by accessing your statements through the online customer login portal where possible.
What should I do if I don’t see a signed copy of one of my invoices online?
Please reach out to Accounts Receivable department at email@example.com and we will assist you.
Customer Service FAQs
Can I return any products bought if I am not completely satisfied with them?
Yes, with some exceptions. Some products (such as Packaging) are not returnable. To avoid confusion, please check with your service person when placing the order. Please note that there is a 15% restocking fee if products are returned after 7 days.
Returns can only be done by visiting a sales counter at one of the Growers Supply stores. For our complete returns policy, click here.
Credit Application FAQs
Does Growers Supply offer credit accounts?
Yes, for detailed information on the different account types and how to apply, click here.
Am I eligible to apply for an account with Growers Supply?
We currently offer accounts for farmers and business owners. For questions on the application process or to find out if you are eligible to apply, please contact firstname.lastname@example.org.
What are the penalties associated with not paying my account on time?
As a customer with a credit account, your terms are Net 30. If your account becomes overdue, you will be charged a fee of 1.5% of the overdue balance monthly.
How do I receive my monthly statement as an account holder?
Account holders can now view their statements and invoice history/historical purchases via the online web login portal. For additional questions, please contact accounts receivable.
How can I pay my account?
Growers Supply has many payment options: Online Payee, EFT, Cash, Cheque (for account holders only), debit, or MasterCard and Visa (over the phone or in person). For any questions relating to account payments, please contact accounts receivable:
Phone: 250.765.4500 ext. 88202 for accounts receivable or 88200 for administration.
Can a friend or family member use my account to buy products?
You are welcome to add as many names and account users to your account as you would like. Only listed account users will be able to buy products on the account. Any purchases made on your account, however, must be for the use of your business or farm only.
How do I exempt my invoices from PST?
You will be required to provide a PST exemption certificate, or complete a PST exemption form.
How do I increase my credit limit on my account?
You are required to complete a full credit application.
How do I find out the balance owing on my account?
You are welcome to phone our finance office, 250.765.4500, and we will assist you.
Who do I contact if there is a problem with my account?
Please contact accounts receivable with any questions:
Phone: 250.765.4500 ext. 88202 for accounts receivable or 200 for administration.